For the provision of the services offered by SYMPLEX®, S.A. de C.V., with address at Rio Missouri #600, Colonia Santa Engracia, San Pedro Garza García, C.P. 64500, may require collecting your personal data, so you will be responsible for their use, guaranteeing that they will be protected under the terms of the Federal Law on Protection of Personal Data Held by Private Parties. 

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Your personal information may also be used for tax billing purposes, to inform you of our services or to evaluate their quality and to provide you with general information on matters of interest to you. You have the right to access, rectify and cancel your personal data, as well as to oppose the processing or transmission thereof or revoke the consent that you have given us for this purpose, through the procedures that we have implemented. To know these procedures, the requirements and deadlines, you can contact the data administrator at our address, at the emailng@symplex.mx

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For what purposes will we use your personal data?

The personal data we collect from you may be used for the following purposes:

 

•  Consumer service

•  Carry out internal studies on consumer habits.

•  Decision making for new product development.

•  Contact through social networks, websites and other communications.

•  Registration of commercial activities such as contests, raffles and other promotions.

•  Help you manage your site preferences.

•  Systems administration and technology management, including optimization of our websites and applications.

•  To identify possible consumers.

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What personal data do we collect and use about you?

To carry out the purposes described in this privacy notice, we will use the following personal data:

• Identification data

•  Contact details

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What sensitive personal data could we use?

Apart from the personal data mentioned above, we will not request sensitive data.

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Who might we share your personal data with and for what purposes?

We inform you that we do not share your personal data.

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When you visit this site or web portal, we automatically collect some personal data, which we then aggregate into a group so that it is not associated with a single identifiable person. With this information we prepare statistics on how many users visited our site or web portal and which pages they accessed. By collecting this information, we learn to best adapt this site or web portal to our visitors. As we explain below, we collect this information through "temporary files", "cookies" or "web beacons".

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Use of Cookies

Like many companies, we use "cookies" or similar elements on our site or web portal. Cookies are data files that are stored on the hard drive of the user's computer equipment or electronic communications device when browsing a specific Internet site, in this case our Website, which allows the exchange of status information between said website. site and the User's browser. State information may reveal means of session identification, authentication or User preferences, as well as any data stored by the browser regarding the website.

Cookies allow us to remember the preferences and configurations of Users and thus offer them a more fluid browsing experience.

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Log files

Temporary files are server web files (such as the domain name or IP address, URL, https response code, the site or web portal from which you visited us, or the date and duration of your visit) that are created automatically when an Internet user visits a site/portal. Once you stop using our site or web portal, we will process and use this information only to allow further connections, for billing purposes, to detect interruptions in telecommunications equipment, as well as to detect abuses in our telecommunications services. This information is deleted immediately once the connection to the site or web portal is terminated.

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Web Beacons

Some pages on our site or web portal contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). Web beacons allow third parties to obtain information, such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time at which the visit occurred. the page with the beacon, the type of browser used to visit the page, as well as the cookie information sent by the third party.

Links to other sites

For your convenience and information, our site or web portal may offer links to other sites and/or social networks. These sites will operate independently of our site or web portal. These links will have their own privacy notices, which we strongly recommend you read if you visit any of them. To the extent that any links you visit are not related to AlEn, we are not responsible for their content, maintenance or availability.

How can you find out about changes to this privacy notice?

This privacy notice may be modified, changed or updated due to new legal requirements; of our own needs; of our privacy practices; Changes in our business model, or other causes.

We undertake to keep you informed about any changes that this privacy notice may undergo, by publishing it on our website or through our Privacy Office.